This is a long post, and there aren’t many jokes, sorry. Please read until the end, though, there’s a lot we need to say…
An Update from The Geese and Fountain regarding Covid-19 (coronavirus)
We wanted to share with all our friends and customers the steps we are taking to ensure that the Geese & Fountain remains a healthy and safe place for you to come to, and also to outline some of the ways in which we can try to help members of our community who are facing difficulties. We also need to ask for your help.
The health threat represented by the spread of the coronavirus Covid-19 are rightly causing concern throughout society. Small businesses, especially in the hospitality sector, are under massive pressures already, and the impact of the current situation is potentially very damaging to many of us. But as a business with strong community focus, the health of colleagues, friends, family, our customers and the wider community is our main concern. By maintaining the highest hygiene standards and sharing official advice with our staff and customers, we hope we can play our role in limiting the spread of Covid-19.
The attached document was circulated to all our staff at a meeting last weekend. Many of the steps we are taking in regards to Coronavirus are things we already do as simple ‘best practice’ for a food and drink business. We want to re-assure all our customers that we are doing everything that we can to take care of you and keep you healthy while you are visiting us.
Key points for customers to note:
1. You will notice staff washing our hands more frequently than usual. This may delay us in serving you at busy times, but we hope you understand and bear with us.
2. We will be checking the ladies and gents toilets frequently for supplies of liquid soap, toilet rolls and towels but if you spot anything running low please let us know.
3. Please join us in washing your hands thoroughly before eating a meal, and after each visit to the toilet.
4. All drinks will be served in clean glasses, no refilling, to avoid any risk of cross-contamination.
5. There is little or no value in healthy individuals wearing face masks or gloves to halt the spread of infections such as coronavirus. We will therefore not be wearing masks or gloves, and we would ask you not to wear masks or gloves when visiting the pub – it only spreads unnecessary panic.
6. If you are unwell, we sadly have to ask you NOT to visit the pub.
7. We will be spraying tables with sanitiser after each use, but if you would like your table cleaned more frequently please ask us, we’d be happy to do so.
In addition, we are very conscious that Croxton Kerrial is potentially a difficult place in which to be ill, especially since the village shop is no longer open. We are already retailing a number of basic essentials at the pub – bread, milk, butter, pain killers, and even toilet rolls, but if there are other items which you would like us to have in stock please let us know.
We hope that this will reassure you that we are doing everything we can to keep the pub a healthy environment for you, and at this stage we have no plans for closing the pub or cancelling any events. We hope you can continue to support us, and we can get through these difficult times together.
A couple of notes for those of you concerned about coming out to the pub, but who are still keen to help us pay our bills through the next few weeks.
1. We are happy to offer TAKEAWAY on all our food, and there is a 20% discount on all bottled beers, wines and ciders for take-home orders. In addition, we will even consider an ad-hoc delivery service for Croxton Kerrial residents (it gives Nick an excuse to go for a walk around the village). So if you are feeling unwell, or self-isolating, and need food, drinks or other basic essentials, get in touch with the pub and we will do whatever we can to help you.
2. We do sell gift vouchers. This is important because, like many hospitality businesses, we’ve noticed a drop in trade over the past two weeks, and this is likely to get worse before it improves. In the meantime, all our bills continue to pile up, and our staff need paying. If you aren’t able to come to the pub but would still like to support our efforts to keep the business running, please consider buying a gift voucher, either for your own use in the future, or to give to friends or relatives. It really would make a big difference.
From Nick, Kate, Sophie, Greg and all our staff, we would like to thank you all for your custom and support and friendship. We value you all very much, and we look forward to celebrating with you when this difficult phase is over. In the meantime, we’re very much a community, and we would ask you to contact us if there is anything we can do to help you get through the next few weeks.